SHIPPING AND RETURN POLICY

EL ATEO

1. SCOPE

This Shipping and Returns Policy applies to the online sale of tequila and other alcoholic beverages marketed under the brand name EL ATEO (the “Products”) through the website https://elateotequila.com/ (the “Site”), operated by Plantaciones Tequilana, Sociedad de Producción Rural de Responsabilidad Limitada de Capital Variable (the “Company”).

This Policy is an integral part of the Company's Terms and Conditions of Sale and should be read in conjunction with them.

2. GEOGRAPHIC COVERAGE

The entire Republic of Mexico; comprising its 32 states: Aguascalientes, Baja California, Baja California Sur, Campeche, Chiapas, Chihuahua, Mexico City, Coahuila, Colima, Durango, Guanajuato, Guerrero, Hidalgo, Jalisco, State of Mexico, Michoacán, Morelos, Nayarit, Nuevo León, Oaxaca, Puebla, Querétaro, Quintana Roo, San Luis Potosí, Sinaloa, Sonora, Tabasco, Tamaulipas, Tlaxcala, Veracruz, Yucatán and Zacatecas.

3. DELIVERY PERIODS

• Estimated delivery time: 3 to 5 business days.
• Delivery times will be subject to the contracted carrier and will begin to be computed from the confirmation of the corresponding payment.
• The store will not be responsible for any delays arising from causes beyond its control, including, without limitation, carrier disruptions, weather conditions, unforeseeable events or force majeure.

4. SHIPPING COSTS

• The shipping cost applicable to purchases made at this online store is $200.00 (two hundred pesos 00/100 M.N.).
• For purchases of $1,500.00 or more (1,500 pesos 00/100 M.N.), the shipment is free of charge.
• The store reserves the right to modify, at any time, the shipping costs and other conditions referred to in this paragraph.

5. CONDITIONS OF DELIVERY AND AGE VERIFICATION

Any delivery is subject to the age verification provided for in the Terms and Conditions of Sale.

At the time of delivery, the delivery staff will request a valid official identification (INE, passport or professional ID) to corroborate that the recipient of the order is of legal age. If the recipient does not have official identification, refuses to show it, or turns out to be a minor, the delivery will be cancelled without liability to the Company and without the right to reimbursement of the shipping cost.

6. TRANSMISSION OF RISK

The risk of loss or damage of the Product is transferred to the Customer at the time of delivery.

7. CANCELLATIONS

• You may cancel your order at no cost provided that it has not been shipped.
• The availability of the Products is subject to stock. The Company reserves the right to cancel orders due to lack of inventory, notifying the Customer and refunding the amount paid.

8. RETURNS AND EXCHANGES

As it is a bottled liquid product and for sanitary, traceability and quality reasons, once the Product is delivered, no returns or exchanges will be accepted due to a change of mind, nor of Products whose original seal or packaging has been opened or altered.

9. EXCEPTION FOR ERRORS ATTRIBUTABLE TO THE COMPANY

As the sole exception, when the Product delivered presents errors attributable to the Company — sending a product other than the one requested, damaged packaging in transit, or tamper-evident seal violated at the time of delivery — the Customer shall notify it within 24 (twenty-four) hours after receipt, by e-mail to tequilaelateo@gmail.com, attaching photographic evidence of the Product and its packaging, in order for the Company to evaluate the replacement of the Product or the corresponding refund.

This exception does not constitute a return of the liquid, but the correction of an error in the execution of the order, in terms of the Federal Consumer Protection Act.

10. CONTACT

For any questions or clarifications related to shipments, deliveries, cancellations or returns, the Customer may contact the tequilaelateo@gmail.com email address or telephone (477)-309-3126.

Last updated: August 25, 2026.