Questions.

Estimated delivery is 3–5 business days after payment is confirmed. Remote destinations, carrier disruptions, weather, force majeure, or other circumstances beyond our control may extend that timeframe. We ship throughout all 32 states of Mexico. Shipping is MX$150 and complimentary on orders of MX$1,500 or more.

You can check out with PayPal, Mercado Pago, or Shopify Payments, along with any additional methods each provider makes available at checkout. El Ateo does not store your card details directly.

Interest-free installment offers depend on the payment provider, participating card, and current terms. If an option is available for your purchase, it will appear before you confirm payment at checkout.

Email tequilaelateo@gmail.com with your order number and complete tax information. Requests must be submitted within the deadlines established by SAT, so we recommend contacting us as soon as you receive your order confirmation.

On eligible expressions, select “Monthly subscription,” choose your quantity, and confirm your address, shipping, and total through Shopify. Your first payment is collected when you subscribe, and the same selection is processed each month while your plan remains active. You can pause or cancel through your subscription portal whenever you need to; contact us if you would like assistance.

We assign a carrier according to your destination and available coverage. Once a shipping label is created, tracking details are sent to the email used for your purchase. Keep your order number handy in case you need support.

Email tequilaelateo@gmail.com or call (477) 309 3126 with your order number and tracking number, if available. We will review the shipment with the carrier and let you know the appropriate next steps.

Contact us immediately. We can only correct an address before the order has shipped. Once it has been handed to the carrier, any change is subject to the carrier’s operating terms and cannot be guaranteed.

Report it within 24 hours of delivery by emailing tequilaelateo@gmail.com. Include your order number and clear photos of the bottle, seal, packaging, and shipping label. We will use that evidence to assess the appropriate replacement or refund.

Each case is reviewed against the evidence and, where relevant, with the carrier. Once we receive your report, we will explain the process and estimated resolution time. Refund timing may also depend on the payment provider and your financial institution.

Yes. Enter the recipient’s address as the delivery address and make sure an adult with valid government-issued identification can receive it. If you would like a note or special presentation, contact us before ordering so we can confirm what is available.

We review special requests according to inventory, quantity, and delivery date. Email tequilaelateo@gmail.com or call (477) 309 3126 with the number of pieces, destination, and required date to request a proposal.

Wholesale and distribution inquiries are evaluated individually. Email us your name, company, city, sales channels, and estimated volume. Our team will review the information and reach out if there is a fit.

Current online availability is confirmed at elateotequila.com. For up-to-date information on authorized retailers, restaurants, bars, or distributors in your city, contact us directly so we do not send you somewhere that is out of stock.

Blanco is the purest place to begin with the house. If you would rather compare several expressions in one purchase, the Discovery Kit is curated to reveal their contrasts. Check each product page for current proof, bottle size, and availability.

Keep it upright, tightly closed, and away from direct light, heat, and sudden changes in temperature. There is no single shelf life for every open bottle: the less air inside and the better the seal, the longer its character will hold.

To meet the spirit on its own terms, begin neat at room temperature. From there, enjoy it lightly chilled, over ice, or in a cocktail according to your preference. Check each product page for its exact alcohol content before serving.

Ateo Club is preparing to open. Register your email on the Club page to receive news. Registration keeps you informed, but it does not guarantee an invitation or early access.

Final program rules have not yet been published. Once earning, expiration, benefits, and redemption terms are defined, we will announce them through our official channels and to everyone subscribed to Club updates.

Our beverage policy does not automatically apply to merchandise. If you receive the wrong item or an item that is damaged or defective, contact us with your order number and photos before sending it back. We will review the case and explain the applicable process.