Terms of Service
TERMS AND CONDITIONS OF SALE
EL ATEO
1. OBJECT AND ACCEPTANCE
These Terms and Conditions regulate the use of the https://elateotequila.com/ website (hereinafter referred to as the “Site”), operated by Plantaciones Tequilana, Sociedad de Producción Rural de Responsabilidad Limitada de Capital Variable (hereinafter referred to as the “Company”), as well as the online sale of tequila and other alcoholic beverages marketed under the brand name EL ATEO (hereinafter referred to as the “Products”).
Access to the Site and the making of any purchase imply full and unreserved acceptance of these Terms and Conditions, as well as of the Company's Privacy Notice. Anyone who does not agree to these terms shall refrain from using the Site.
2. RESPONSIBLE SALE AND AGE VERIFICATION
Pursuant to article 220 of the General Health Act, the sale, supply or delivery of alcoholic beverages to persons under 18 years of age is strictly prohibited.
To access the Site, the user must declare, under oath, by means of a check box and the entry of his or her date of birth, that they are of legal age. The Company reserves the right to deny access, cancel the registration or cancel any order when it has indications that the user is under age or that it provided false information.
At the time of delivery, the delivery staff will request a valid official identification (INE, passport or professional ID) to corroborate that the recipient of the order is of legal age. If the recipient does not have official identification, refuses to show it, or turns out to be a minor, the delivery will be cancelled without liability to the Company and without the right to reimbursement of the shipping cost.
The Company promotes the responsible and moderate consumption of alcoholic beverages. In terms of NOM-142-SSA1/SCFI-2014, advertising and labelling of the Products include the legend: “The abuse in the consumption of this product is harmful to health”.
The use of the Site and the acquisition of the Products by minors, as well as the resale or supply of the Products to minors by the Customer, shall be prohibited.
3. COMPREHENSIVE PROCESS
- You must register on the Site by providing accurate and complete personal data.
- The availability of the Products is subject to stock. The Company reserves the right to cancel orders due to lack of inventory, notifying the Customer and refunding the amount paid.
- Prices are shown in Mexican pesos and include Value Added Tax (VAT), unless otherwise stated, and are subject to change without notice.
4. MEANS OF PAYMENT AND FACTURATION
The Company accepts the means of payment enabled on the Site (credit, debit, bank transfer or other cards), processed through Mercado Pago, Shopify Payments, PayPal and/or any other means of payment that is enabled on the platform at the time of purchase. The Company does not directly store the details of the Customer's cards.
You may request your digital tax voucher (CFDI) by providing your tax data within the time limits set by the Tax Administration Service (SAT).
5. SHIPPING AND DELIVERY
- Geographical coverage: The entire Republic of Mexico; comprising its 32 states: Aguascalientes, Baja California, Baja California Sur, Campeche, Chiapas, Chihuahua, Mexico City, Coahuila, Colima, Durango, Guanajuato, Guerrero, Hidalgo, Jalisco, State of Mexico, Michoacán, Morelos, Nayarit, Nuevo León, Oaxaca, Puebla, Querétaro, Quintana Roo, San Luis Potosí, Sinaloa, Sonora, Tabasco, Tamaulipas, Tlaxcala, Veracruz, Yucatán and Zacatecas.
- Estimated delivery time: 3 to 5 business days.
- Shipping cost: The shipping cost applicable to purchases made at this online store is $200.00 (two hundred pesos 00/100 M.N.). In the case of purchases with an amount equal to or greater than $1,500.00 (1,500 pesos 00/100 M.N.), the shipment will be free of charge. Delivery times will be subject to the contracted carrier and will begin to be counted from the confirmation of the corresponding payment. The store will not be responsible for any delays arising from causes beyond its control, including, without limitation, carrier disruptions, weather conditions, unforeseeable events or force majeure. The store reserves the right to modify, at any time, the shipping costs and other conditions indicated in this section.
- Any delivery is subject to the age of majority verification described in Clause 2.
The risk of loss or damage of the Product is transferred to the Customer at the time of delivery.
6. RETURN, CANCELLATIONS AND GUARANTEE
You may cancel your order at no cost provided that it has not been shipped.
As it is a bottled liquid product and for sanitary, traceability and quality reasons, once the Product is delivered, no returns or exchanges will be accepted due to a change of mind, nor of Products whose original seal or packaging has been opened or altered.
As the sole exception, when the Product delivered presents errors attributable to the Company — sending a product other than the one requested, damaged packaging in transit, or tamper-evident seal violated at the time of delivery — the Customer shall notify it within 24 (twenty-four) hours after receipt, by e-mail to tequilaelateo@gmail.com, attaching photographic evidence of the Product and its packaging, in order for the Company to evaluate the replacement of the Product or the corresponding refund. This exception does not constitute a return of the liquid, but a correction of an error in the execution of the order, in terms of the Federal Consumer Protection Act.
7. INTELLECTUAL PROPERTY
All intellectual and industrial property rights over the Site, the EL ATEO trademark, its logos, designs and contents are the property of the Company or its licensors, and are protected by the Federal Law on Protection of Industrial Property and the Federal Copyright Law. Its reproduction, distribution or use is prohibited without prior authorization and in writing by the Company.
8. LIMITATION OF LIABILITY
The Company promotes the responsible consumption of alcoholic beverages. The Customer is solely responsible for the use and consumption of the Products acquired, as well as for the consequences arising from their excessive consumption or their supply to underage third parties, releasing the Company from any responsibility in this regard.
9. AMENDMENTS
The Company may modify these Terms and Conditions at any time by posting the updated version on the Site. The continued use of the Site after such publication constitutes acceptance of the changes.
10. APPLICABLE LEGISLATION AND JURISDICTION
These Terms and Conditions are governed by the laws of the United Mexican States, including, without limitation,, the General Health Act, the Federal Consumer Protection Act and the Federal Law on the Protection of Personal Data in the Possession of Individuals.
For the interpretation and fulfillment of these Terms and Conditions, the parties submit to the jurisdiction of the competent courts of the city of León, Guanajuato, Mexico; renouncing any other jurisdiction that may correspond to them by reason of their present or future domicile. Without prejudice to the foregoing, the Customer, as a consumer, may submit his claims to the Federal Consumer Protection Agency (PROFECO).
11. CONTACT
For any questions or clarifications relating to these Terms and Conditions, you may contact tequilaelateo@gmail.com or telephone (477)-309-3126.
